SignalHub-CrowdStrike and Delta fight over who’s to blame for the airline canceling thousands of flights

2025-05-07 03:22:23source:Evander Reedcategory:Contact

Cybersecurity software company CrowdStrike is SignalHubdisputing Delta Air Lines over who is to blame for damage that the airline suffered after a global technology outage.

Delta’s CEO has threatened to sue CrowdStrike for what he said was $500 million in lost revenue and extra costs related to thousands of canceled flights.

A lawyer for CrowdStrike says, however, that the company’s liability should be less than $10 million.

Michael Carlinsky said in a letter Sunday to Delta lawyer David Boies that the airline’s threatened lawsuit “has contributed to a misleading narrative that CrowdStrike is responsible for Delta’s IT decisions and response to the outage.”

The CrowdStrike lawyer questioned why other airlines recovered from the outage much more quickly. He said the software company took responsibility for its actions “while Delta did not.”

A faulty software update from CrowdStrike to more than 8 million computers using Microsoft Windows disrupted airlines, banks, retailers and other businesses on July 19.

Delta CEO Ed Bastian raised the threat of a lawsuit last week on CNBC. He said Delta was more dependent on Microsoft Windows than other airlines. The Atlanta-based airline hired Boies’ law firm to handle the matter.

RELATED COVERAGE Delta CEO says airline is facing $500 million in costs from global tech outageDelta CEO, in Paris for the Olympics, says outage-related cancellations should end ThursdayMost airlines except one are recovering from the CrowdStrike tech outage. The feds have noticed

Bastian said CrowdStrike did not offer to help Delta beyond offering free consulting advice. CrowdStrike said its CEO, George Kurtz, personally contacted Bastian to offer help, but got no response.

The U.S. Department of Transportation is investigating why Delta took longer to recover than other airlines. Transportation Secretary Pete Buttigieg said his department would also look into complaints about Delta’s customer service, including long waits for help and reports that unaccompanied minors were stranded at airports.

More:Contact

Recommend

Off the Grid: Sally breaks down USA TODAY's daily crossword puzzle, Triathlon

There are spoilers ahead. You might want to solve today's puzzle before reading further! TriathlonCo

Bobby Petrino returning to Arkansas, this time as offensive coordinator, per report

What was once old is new again, with Arkansas head coach Sam Pittman hoping a redemption story can p

U.K. leader Rishi Sunak cancels meeting with Greek PM amid diplomatic row over ancient Elgin Marbles

London — The U.K. government has cancelled a meeting between Prime Minister Rishi Sunak and his Gree